If your FTP progam is not connecting properly, here are some possible reasons:
- Your firewall could be blocking it.
- Make sure you have the IP address in your welcome email for host name (only the numbers don't add ftp, www or anything else).
- Make sure your username and password are the same as your control panel username and password.
- Some FTP programs require a path in order to connect. Your path would be /public_html