Why does my FTP fail to connect?

If your FTP progam is not connecting properly, here are some possible reasons:

  1. Your firewall could be blocking it.
  2. Make sure you have the IP address in your welcome email for host name (only the numbers don't add ftp, www or anything else).
  3. Make sure your username and password are the same as your control panel username and password.
  4. Some FTP programs require a path in order to connect. Your path would be /public_html

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

What is CHMOD?

CHMOD is a Unix command for security settings on files and folders. For any customers on Linux...

Why am I not allowed to upload files?

Make sure you are uploading to the right web directory, which is inside the public_html or www...

My FTP is really slow or disconnects often. Why?

Go into your FTP options and see if passive mode is checked ,if it is, uncheck it. If it is not...

Can I use Anonymous FTP?

Due to security issues Anonymous FTP connections have been disabled.

I uploaded new version of file, but I'm still seeing the old one?

There are a few reasons this might occur. First, and most commonly, the file has been cached in...

Powered by WHMCompleteSolution