Fyrewire Web Hosting

Setting Up Your Email Client

Overview

Before you begin to setup your email client you will want to review your welcome email because it contains some the information you need. Other information such as username and password depends on what you setup for the user in the site administrator.

Information you will need:

  1. Mail server information such as mail.yourdomain.com. This is the same for both incoming and outgoing mail servers.
  2. Username is your full email address such as username@yourdomain.com. Your email client will fail if you enter only your username.
  3. Password is whatever was set for the particular user in the site administrator.

Note: Out going server must be authenticated. So any email you send needs to login in to the mail server. This is to prevent unauthorized use of your mail server by spammers. We will cover this in each tutorial.

OutLook Express

OutLook Express is a email client that comes with Microsoft's Internet Explorer Internet browser. It only available on the Windows platform and Macintosh os 9 and under.

If OutlookExpress is being opened for the first time, a wizard will pop up and ask you for the information it needs to configure your first email account. Otherwise:

If Wizard isn't automatic:

  1. Select Tools in the menu and then Accounts.
  2. A screen will pop up.
  3. Select the Mail tab
  4. Click the Add button on the right Until a menu popups on the side so you can select Mail. Click here for screenshot
  5. Then the wizard will start.

Wizard Steps:

  1. Display Name: Name to identify the account. Next
  2. Select the radio button for I already have an email address that I would like to use.
  3. Email Address: username@yourdomain.com. Next
  4. My Incoming mail server is a Pop server. (Select Pop in drop down if it isn't already there.
  5. Incoming Mail Server: mail.yourdomain.com
  6. Outgoing Mail Server: mail.yourdomain.com (both servers are the same) Next.
  7. Account Name: user@yourdomain.com (must be full email address, not just username)
  8. Password: Enter the password that was set for the user's email. Next
  9. You are done with wizard so select Finish button.
  10. But you are not done yet. Select the newly created account in window.
  11. Select the Properties button on the right.
  12. A screen will pop up. Select the Servers tab.
  13. At the bottom of the Servers tab window under Outgoing Mail Server. Make sure that the check box is checked for My server requires authentication. Click here for screenshot
  14. Select OK
  15. Then finally select Close for the internet Accounts window.
  16. Test your email.

Outlook XP

This is another Microsoft email client similar to Express but comes with Office XP.

  1. Open OutLook XP (not outlook express)
  2. Select Tools in the menu, then Options, Mail Setup tab.
  3. Click on Email Accounts button
  4. Select the radio button for Add a new e-mail account. Next
  5. Select POP3. Next
  6. Internet Email Settings screen will popup: Click here for screenshot
    1. Your Name: Enter your name
    2. Email Address: user@yourdomain.com
    3. User Name: user@yourdomain.com (must be your full email address)
    4. Password: The password for the email account set in site Admin.
    5. Incoming Mail Server (POP3): mail.yourdomain.com
    6. Outgoing Mail Server (SMTP): mail.yourdomain.com
    7. Make sure that the box for Log on using secure password authentication (SPA) is NOT checked
  7. Select the More Settings... button on the bottom right.
  8. A new window will popup, select the Outgoing Server tab.
  9. Check the box for My outgoing server (SMTP) requires authentication. Click here for screenshot
  10. Click on the Advanced tab.
  11. Make sure that Incoming server (POP3): is set to 110 and Outgoing server (SMTP): is 25. Click here for screenshot
  12. Click on the OK button at the bottom.

Netscape Communicator 7

This is AOL's browser. Version 7 was a very good upgrade and worthy of serious consideration. I've been using it for past month and I find it difficult to go back to Internet Explorer!

  1. To open, click on Netscape Mail & Newsgroups to load the client or within Netscape browser select Window in the menu and then Mail & News Groups.
  2. Select Add Accout button on the bottom left. New popup screen
  3. Select the radio button for Email account. Next
  4. Your Name: Your name
  5. Email Address: username@yourdomain.com. Next
  6. Select the radio button for POP.
  7. Incoming Server: mail.yourdomain.com. Next
  8. User Name: username@yourdomain.com (must put your full email address). Next
  9. Account Name: Whatever you want to identify the account with. Next
  10. Verify your settings and select Finish if your satisfied.
  11. The name of your new email account will be listed on the left. Select Outgoing Server (SMTP) below your account. Look to the right.
  12. Server Name: mail.yourdomain.com. Click here for a screenshot
  13. Check the box Use name and password.
  14. User Name: username@yourdomain.com (full email address)
  15. Use secure connection (SSL): Select radio button for Never.
  16. Test your email.

Apple Macintosh osX Mail

This mail client is included with osX. It is by far the most simple to setup. However, some customers have had problems with it trying to relay email through the server and relaying is not allowed. If you have this problem and you have use static IP with your ISP then send it to us and we will add your IP to the relay.

  1. Open mail
  2. In Menu, select Mail and then Preferences
  3. New window will pop up.
  4. Select Create Account.
  5. You will enter your settings in this screen as follows: Click here for screenshot
  6. Account Type: Choose POP Account
  7. Description: Anything to help you identify the account
  8. Email Address: Your email address ie: username@yourdomain.com
  9. Full Name: Your full name
  10. Host Name: mail.yourdomain.com (this is you incoming mail server)
  11. User Name: username@yourdomain.com (must be full email address, not just username)
  12. Password: The password for this email account
  13. SMTP Host: mail.yourdomain.com (this is your outgoing mail server and
    its the same as your incoming)
  14. Check the box for Use authentication when sending email (This is to insure that unauthorized people cannot use your outgoing server to send spam)
  15. SMTP User: username@yourdomain.com (same as username above)
  16. Password: Same as the password above.
  17. Click the OK button and close window.
  18. Test your email.

Let us know if you use an email client that we have not listed here and would like some assistance to set it up correctly. We will be happy to help. Submit a ticket to us through the support desk.

TroubleShooting

Q. I have setup my email accounts on my email client and I cannot send email. I have checked and double checked the settings and they are correct.

A. Unfortunately many of you may have your internet connection with an ISP that blocks the use of any other outgoing mail server but their own. Such as AT&T, MSN and Earthlink.

To fix this problem, just use your ISP's outgoing mail server for your SMTP (outgoing). Be sure to uncheck "My server requires authentication." If the problem still persists, try contacting your ISP.
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